Knowledge base
Product documentation Cust references when answering customer questions and writing replies.
Cust pulls from your product knowledge base whenever it answers a customer question, drafts a reply, or recommends an action. Upload the product documentation that your team treats as the source of truth and Cust will reference it before producing anything customer-facing.
What to upload:
- Product documentation and reference articles.
- FAQs and how-to guides.
- Release notes and changelog entries.
- Integration and API documentation.
For other kinds of context, see Communication style for brand voice and tone, or Guidance for the operating procedures your team follows.
Detailed configuration documentation is coming soon.