Cust can attach call transcripts and meeting notes to the matching account, then use the available content for sentiment, topics, and Assistant context. Admins connect these providers in Settings → Integrations.

Gong, Grain, and Zoom have separate setup guides.

Supported connections

Provider	What you provide	What Cust reads
Fireflies	A user's Fireflies API key	Meeting transcripts and metadata available to that user. More than one user can connect.
Modjo	A Modjo API key	Call content and participants available to the connected account.
Granola	A Granola API key	Meeting notes and associated meeting details.
Zoom	A Zoom account admin authorizes the connection	Revenue Accelerator conversation summaries and AI Companion meeting summaries, including next steps.

Zoom supports Revenue Accelerator and AI Companion summaries. Revenue Accelerator is optional and requires its own license, role, and permissions. Cust does not import Zoom recordings or full transcripts; see the Zoom guide for prerequisites and setup.

Connect and check the import

Choose the provider and supply the requested credentials or complete authorization.
Confirm that the connection is connected.
Allow the initial import to run. These providers check for new content on a 15-minute schedule; processing and provider availability can add time.
Open a company and its Interactions tab. Find the meeting, then open it to inspect the imported content and source link.

The content differs by source. A note or provider-generated summary is not necessarily a word-for-word transcript, and importing meeting content does not mean Cust stores a copy of the audio or video.

Matching and missing meetings

Cust uses calendar information and participant identities to associate meeting content with companies and contacts. Make sure the customer's contact email and company are present in Cust. Content without a matching customer may not appear on a company timeline until that match becomes possible.

If a meeting is missing, check:

The source has finished processing it and made the transcript or notes available.
The connected account or API key can access that meeting.
The connection is still authorized and has completed a sync.
The participant emails can be matched to contacts in Cust.

When multiple recording providers cover the same calendar meeting, Cust avoids attaching duplicate transcripts to that meeting. Check the existing meeting before treating the second source as a missing import.

Use the meeting content

Open Interactions to read the imported material, ask the Assistant about it, or configure a meeting transcript agent to run when a transcript is ready for a meeting you attended.