Communication style
The tone and voice the AI uses when it drafts customer-facing content on your behalf.
When Cust drafts emails, follow-ups, QBR documents, or any other content that will end up in front of a customer, it should sound like your team, not like a generic assistant.
Communication style is where you describe that. Tone (warm, direct, formal, playful), vocabulary preferences, signature placement, salutation style, and anything else that defines the voice of customer-facing communication for your team.