Skills
Reusable AI prompts your whole team can invoke with a slash command.
A skill is an advanced prompt your team has authored once and saved for everyone to use. From anywhere in Cust, you invoke a skill with a slash command, and Cust runs the prompt against the current customer context.
Why skills exist
The alternative is every CSM writing their own ad-hoc prompts every time they need a QBR brief, a renewal summary, a competitive teardown, or a stakeholder map. The output quality varies, the prompts drift, and there is no shared standard. Skills solve that by letting one person author the prompt, capture the company KPIs and structure you want, and let the rest of the team run it with a single slash command.
Example: a QBR skill
An account manager writes a /qbr skill once. The prompt lays out:
- The KPIs the QBR should include for the customer (ARR, renewal date, top product features in use, ticket volume, sentiment trend).
- The structure of the document (executive summary, wins last quarter, risks, roadmap asks, next steps).
- Whether the output is internal-facing or customer-facing.
Any CSM on the team types /qbr on a customer's record. Cust pulls the relevant context, runs the prompt, and produces the document in seconds. The output can be copied to the clipboard or saved as a note on the customer's record.
What skills are good for
- QBR briefs and stakeholder memos.
- Renewal pitch summaries.
- Competitive teardowns when a competitor name surfaces.
- ROI calculations and value-summary docs.
- Any other repetitive analytical task that needs to be written down once and reused.