A skill is a set of instructions you save once so the AI assistant can run it the same way every time. Instead of every CSM re-typing the same ad-hoc prompt for a QBR brief or a renewal summary, one person authors the skill and the whole team reuses it.

Where skills live

Skills are grouped into three tabs:

My Skills: private to you, for your own workflows.
Workspace: shared with your whole team. Creating and editing workspace skills requires the Builder or Admin role.
Discover: ready-made skills Cust provides. You cannot edit these in place, but you can Add to My Skills or Add to Workspace to copy one in and adapt it.

What a skill can do

Instructions: the heart of most skills. The author writes exactly what to produce and how to structure it, for example which KPIs a QBR should include (ARR, renewal date, top features in use, ticket volume, sentiment) and the sections of the output (summary, wins, risks, next steps).
Scripts: a skill can also include scripts that take an action rather than just write text, such as reading from your CRM or calling an external service. A script can run automatically or pause for your approval first, so you stay in control of anything that changes data.

Running a skill

Skills run inside the AI assistant. You can:

Invoke one directly by typing its slash command, for example /renewal-brief, in the assistant.
Let the assistant choose: every skill has a short "use when..." description, so the assistant can pick the right one on its own when your request matches.

Skill names are lowercase with hyphens and no spaces. Cust runs the skill with the context the assistant already has, such as the customer you are working on.

What skills are good for

Morning briefings and "what should I act on today" rundowns.
QBR briefs and stakeholder memos.
Renewal pitch summaries and risk-scored renewal prep.
Competitive teardowns when a competitor name surfaces.
ROI and value-summary documents.
Any repetitive analytical task worth writing down once and reusing.

Open Skills