Inbox
Inbox shows customer email threads with AI-assisted replies, so you can triage and respond faster.
Focus mode
Inbox opens in Focus mode by default. Focus mode shows only the email threads from your customers, so you spend your morning on conversations that matter for retention and expansion.
Toggle Focus mode off when you need to see the rest of your email (internal threads, vendors, anything that is not a customer).
Reply faster with AI
Every customer thread has full context attached: account health, recent meetings, prior emails, open opportunities, product usage. Cust uses that context to draft replies that fit the conversation, so you can review, edit, and send instead of starting from a blank box.
Reply, then archive
Once you have replied to a customer, hit Archive to remove the thread from Inbox. That keeps the queue clean and surfaces the next thread that needs your attention.
For maximum productivity and inbox hygiene we recommend the Send and archive action, which replies and archives in one click.