Interactions
A single timeline of every conversation with an account, across email, calls, and meetings.
The Interactions tab brings every touchpoint with an account into one chronological view, so you never have to dig through separate inboxes, call tools, and meeting notes to reconstruct what happened.
The timeline
Every interaction Cust has synced shows up here:
- Emails exchanged with the account.
- Calls and their recordings.
- Meetings and their transcripts.
Click any entry to open the full content. Cust evaluates each interaction for sentiment and topics, which feed the account's health and the portfolio-wide sentiment trend.
Workflow activity
The same tab shows the workflows that have run on the account, so you can see which automations fired and when, right next to the conversations that triggered them.